You can now change your unused travel vouchers (valid to 30 June 2020) to a NT Seniors Recognition Scheme Prepaid Card.
To change your travel vouchers to a prepaid card please call 1800 777 704 or visit a Territory Families shop front.
Members do not have to swap a prepaid card and can choose to continue to use their 2019 Travel Vouchers under the existing terms and conditions.
Members who have had their NT Seniors Recognition Scheme payment for 2019-20 applied to their water or electricity account will not be able to change to a prepaid card as the payment has been applied to the member's account.
The prepaid card will be provided to all members of the NT Seniors Recognition Scheme who have confirmed their details from 1 July 2020. No further travel vouchers will be issued and members who wish to use their prepaid card to make payments on their electricity and/or water accounts will be required to make these payments themselves using the online payment option offered by Jacana Energy and Power and Water Corporation.
Where can the card be used?
Members should always check that a business can accept the NT Seniors Recognition Scheme Prepaid Card before making a purchase.
Your card can be used at businesses that provide:
- travel – airfares, bus travel, ferry travel, taxi fares or car hire
- fuel distributors (service stations)
- water and electricity e.g. Jacana Energy or Power and Water.
View the approved Merchant Category Codes to see the full list of bank categories that accept the card.
When you accept and use your prepaid card you have responsibilities. Before using the card members should make themselves familiar with the Terms and Conditions of the card.
Members who change to a Prepaid Card
Members who change their unused travel vouchers to a prepaid card will receive their card via Australia Post within 20 business days.
The prepaid cards are single load cards and will be deactivated when the funds are expended. The prepaid cards are only valid for the financial year that they are issued, the expiry date is printed on the front of the card. Any remaining funds will be cleared at the end of the financial year. Members are encouraged to dispose of their prepaid cards when the funds are spent.
When the prepaid card is received it will be deactivated and members will need to activate their card before the funds will be available for use. The cards will incorporate a PIN (personal identification number).
Members can activate their account:
- by calling 1800 777 704 and selecting the prepaid card activation option
- in-person by visiting a Territory Families shop front.
When activating a card, members will be required to confirm their identity. Once confirmed a special verification code will be sent to the member using the preferred contact e.g. SMS, email or generated telephone call.
Once the verification code is successfully entered the funds will available.
Members should always check with the business that they accept the prepaid card before transacting.
Checking Prepaid Card Balances and Transaction History
Members can check their prepaid card balance at any time online or by calling 1800 777 704 and selecting prepaid card balance enquiry option.
Lost Personal Identification Number (PIN)
Members cannot receive a new PIN as the prepaid card is a single load card.
Members can request to have their PIN revealed online. Members must have an email account to submit a PIN reveal.
Members who do not have an email address can contact a Territory Families shop front to have a new prepaid card issued.
Reporting Lost/Stolen Prepaid Cards
If your prepaid card has been lost or stolen, contact 1800 777 704 (24 hours, 7 days a week) to request a replacement. You can also visit a Territory Families shop front to report that your card is lost or stolen.
What if the transaction costs more than the balance on my prepaid card?
If an item or service that you are purchasing costs more than the balance of your prepaid card you need to check that the business offers multiple (or split) payment options. For example: If a member is booking travel online to the value of $1,100 and the business does not allow multiple (or split) payment options the member will not be able to use their prepaid card to make the payment, as the value on the prepaid card is less than the total value.